Registration / Account Creation
Creating an account is easy! Just click the user icon on the top right, enter your mobile number, and confirm it with the OTP.
Not at all! Creating an account with us is absolutely free. There are no registration charges or hidden fees—just sign up and start enjoying our services!
Yes, you must sign up and create an account to complete your purchase on AvoCafe. Only registered customers can proceed to checkout and place an order. Signing up is quick and easy, and it allows you to track your orders, save your details for faster checkout, and stay updated on promotions and new products.
No, each email address and phone number can only be associated with one AvoCafe account. Creating multiple accounts with the same contact details is not permitted to ensure a smooth shopping experience and avoid any issues with order processing.
Yes, you can save multiple delivery addresses to your AvoCafe account. This allows you to choose a different address for each order, making your shopping experience more convenient. You can easily manage and update your saved addresses in your account settings.
Yes, each family member can create their own AvoCafe account using different mobile numbers or email addresses, while using a common delivery address. This gives you the flexibility to manage individual accounts while having a single delivery address for all orders.
No, there is no minimum order amount required to shop on AvoCafe. You can place an order for any value, and we’ll ensure timely processing and delivery.
Account-Related
The “My Account” section on AvoCafe is a personalized area where you can manage your account details, view your order history, save and update delivery addresses, track current orders, and access special offers. It’s designed to provide a convenient and efficient way for you to manage your shopping experience.
If you’ve forgotten your password or need to reset it, simply click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you instructions to reset your password. Follow the steps in the email to create a new password and regain access to your account.
Payment
- Credit/Debit Cards
- Net Banking
- UPI (Unified Payments Interface)
- Paytm
- Google Pay
- PhonePe
- You can choose the payment method that is most convenient for you at checkout.
Yes, it is completely safe to use your credit/debit card on AvoCafe. We use secure encryption technology to protect your personal and payment information. Our payment gateway is trusted and complies with industry security standards to ensure that your transactions are safe and confidential.
If you paid by credit card and your items are not delivered, we will process a refund to the same credit card used for the purchase. The refund will be initiated as soon as possible, and the amount will typically be credited back to your card within [X] business days, depending on your bank’s processing time.
You can enter your coupon code during the checkout process. On the payment page, you’ll find a field labeled “Coupon Code” or “Promo Code.” Simply enter your code there, and the discount will be applied to your total order amount.
Typically, each offer or promo code can only be used once per household or customer. However, some offers may be applicable on subsequent purchases, so it’s always a good idea to check the terms and conditions for specific details.
Delivery Related
Currently, we do not offer the option to select a specific delivery date. However, we strive to process and deliver your order as quickly as possible. You will receive updates on the status and estimated delivery time once your order is shipped.
If you have not received your delivery, please check the status of your order using the tracking details sent to your email. If your order is still delayed or you haven’t received it, contact our customer support team at support@avocafe.in, and we will assist you in resolving the issue as quickly as possible.
If you have not received part of your order, please check your order confirmation and tracking details to see if items were shipped separately. If there is still an issue, contact our customer support team at support@avocafe.in, and we will investigate and resolve the matter as quickly as possible.
You do not need to be present for delivery. You can authorize someone else, such as a neighbor, security personnel, or a family member, to accept the delivery on your behalf. Please ensure they are available to receive the package at the time of delivery.
Yes, we deliver to work addresses. When placing your order, simply provide the address of your workplace, and we’ll ensure your order is delivered there. Make sure someone is available to receive the package during business hours.
No, we offer free delivery on all orders. There are no additional charges for shipping, and you can enjoy a seamless shopping experience without any delivery fees.
Yes, receipts are included with all deliveries. You will receive a physical receipt along with your order, or an electronic receipt via email for your convenience.
If you are unable to receive your delivery, please contact our customer support team as soon as possible. You can arrange for a rescheduled delivery or provide an alternate delivery address. If needed, we can also redirect the package to a neighbor, family member, or security to accept it on your behalf.
Customer Service Related
We value your feedback! You can share your thoughts on the quality of our customer service by filling out the feedback form on our website or by sending an email to [contact email]. Alternatively, you can reach out to our customer support team directly, and we will ensure your feedback is taken into account to improve our services.
To raise a claim regarding delivery or quality issues, please contact our customer service team at [contact details]. Provide your order number, details of the issue, and any supporting documentation or photos. Our team will review your claim and work with you to resolve the issue as quickly as possible.
If you need to request a refund, please contact our customer service team at [contact details] within 7 days of receiving your order. Be sure to provide your order number and details of the issue. We will review your request and process the refund according to our return and refund policy.
You can request a refund within 2-3 days of receiving your order. Please make sure to contact our customer service team within this period, providing your order number and details of the issue. We will review your request and process the refund as per our return and refund policy.
Once we receive and process your returned item, your refund will be credited to the original payment method within 2-3 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
If you have not received your refund, please check your bank or payment provider’s processing time, as it can take 2-3 business days for the amount to reflect in your account. If the refund is still not visible after this period, please contact our customer service team at support@avocafe.in , and we will assist you in resolving the issue.
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