Refund Policy
At Avocafe, we are committed to providing you with the freshest and highest-quality fruits. Due to the perishable nature of our products, we maintain a strict refund policy. Please read the following carefully before placing an order.
1. Eligibility for Refunds or Replacements
1.1. Refunds or replacements will only be considered under the following circumstances:
• The product is damaged or spoiled at the time of delivery.
• The product delivered does not match the order (e.g., incorrect item).
1.2. You must report any issues within 1 hour of receiving the product by contacting our customer support team and providing photographic evidence of the issue. Complaints made after this timeframe will not be eligible for refunds or replacements.
2. Non-Refundable Situations
Refunds or replacements will not be provided in the following situations:
2.1. If the product is not stored properly after delivery, leading to spoilage.
2.2. If the issue is reported after 1 hour of delivery.
2.3. If the product is partially consumed or altered before raising a complaint.
2.4. If the natural characteristics of the fruit, such as size, shape, or minor imperfections, are mistaken for damage.
3. Process for Reporting Issues
3.1. Contact our customer support team immediately at support@avocafe.in.
3.2. Provide the following details:
• Order number.
• Clear photos of the product showing the issue.
3.3. Once your claim is verified by our team, we will notify you of the decision regarding a refund or replacement.
4. Refunds or Replacement Procedure
4.1. If a refund is approved, the amount will be credited to your original payment method within 7-10 business days.
4.2. If a replacement is approved, we will arrange for a fresh product to be delivered at the earliest convenience.
5. Cancellation Policy
5.1. Orders cannot be canceled once they are confirmed and dispatched, as we deal with highly perishable items.
5.2. In exceptional cases, if the order is canceled before dispatch, a cancellation fee of [Insert Amount or Percentage] will apply.
6. No Guarantee for Taste Preferences
6.1. Taste is subjective, and we cannot guarantee the flavor profile of natural fruits. Refunds will not be granted based on personal taste preferences.
7. Final Decision
7.1. Avocafe reserves the right to make the final decision regarding refunds or replacements.
Contact Us
If you have any questions about our Refund Policy, feel free to contact us:
• Email: support@avocafe.in
